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He shows us how sticking with an interview even when it’s not going well can sometimes bring forth the best data.He also reveals how a little empathy can go a long way in field research.He also inspires us to be a catalyst for our community. He’s a passionate user defender who fights for the users who are victims of bad design decisions.He’s an influential podcaster who uses the enchanting magic of audio to inspire and equip an audience of hungry and ambitious designers.Steve Portigal challenges us to enjoy the silence when interviewing people.He teaches us the importance of rapport-building, and offers sage advice on how to do it.
Derek Featherstone is an internationally known speaker and authority on accessibility and inclusive design.
Liza has been written about by The New York Times, San Francisco Chronicle, Financial Times, Fast Company Magazine, In Style Magazine, Entrepreneur Magazine, Wall Street Journal Market Watch and many more.
Fun Fact: She’s been an ordained minister in the Universal Life Church for 15 years.
He founded and led an international team of accessibility and usability experts at Simply Accessible, which was recently acquired by Level Access, where Derek is now the Chief Experience Officer – focused on ensuring that accessibility and inclusion are seen as an integral part of user experience and service design, rather than as a simple checklist afterthought.
Derek lives in Ottawa, Canada with his wife and their 4 children.