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I had to go to ATNT and spend a few hundred dollars on the same phone as the one that I left on the counter at your Store? I went to a T-Mobile store in Tampa within an hour of losing my service.I had just gotten the phone that the person who works for you refused to help me and asked me if he should give me his phone so that his family could worry? The representative promised me that my number would be ported back within 24 hours.
I have been a long time customer and I have been working with the public as a Real estate property manager and I have never treated or been treated as badly as I have been last week. Did I mention that the person who works there was incredibly rude. For the last seven years and I was going to go back the next day and buy a new phone? Reply My identity was stolen and my T-Mobile phone number was illegally ported to Metro PCS.
When I told her that didn’t make sense she told me I didn’t need the hotspot time anyway.
Who is she to tell me that I don’t need what I paid for?
What you should do is teach them to be as professional and helpful as operator Rudilynn. I do not want to take MY TIME and call the company to correct a situation that should never happened to begin with. Reply I have been trying to figure out what the problem is with the store in Moses lake WA state.
I’m taking my business elsewhere, and you can blame France Marie #500175 and the other moron. So you automatically charge your customers without their consent and knowledge, then insist they have to take their time to correct this or they are stuck. Are you will to pay me for MY TIME at my current rate? I have been a customer for about 6yrs in Tacoma, Wa and I moved over to this part of the State and I have been treated poorly Everytime I have been in the local franchise.